All patron complaints should be handled as serious and rational matters. Even though an employee may have already heard a complaint many times, it may be a new one for the patron.
Complainants wishing to carry their complaint further should be referred to the appropriate supervisor.
If the complaint concerns a book or other type of library material, the Controversial Materials Policy should be followed.
Approval Dates
- Approved - Board of Library Trustees - Date Unknown
- Reviewed - Library Policy Committee - October 16, 2014
- Readopted - Board of Library Trustees - May 21, 2015
- Revised - Board of Library Trustees - February 21, 2019
